Reference

How Our Legal Terms Apply to You

These terms set out the conditions under which banbet operates and what they mean for your account. Access to our platform depends on your local law and the region in which you are located — eligibility is not universal, and you should confirm that…

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket policy scopeData handling commitmentsContact rights explained
banbet How Our Legal Terms Apply to You
POLICY CONTACT

Reach Us About a Legal or Policy Matter

If you have a question about how these terms apply to your account, how your payment data is handled, or how to request a change to your account record, our support team can help. You can reach us through live chat inside the lobby, by email, or through the account help section on your mobile device. When contacting us about a legal matter, include your registered account email and the specific policy area your question covers so we can route it to the right team.

Live Chat Open the chat icon inside your account. Describe your legal or policy question directly and our team will respond during active support hours.
Email Support Send your query to our support address listed in the account help section. Include your account email and the specific policy clause you are asking about.
Account Help Section From your mobile account dashboard, go to Help, then Policy Questions. You can submit a request and track its status from there without leaving the app.
HOW WE HANDLE IT

Our Commitments on Data, Security and Your Rights

We treat your account data as something you own. What we collect — account registration details, bKash or Nagad wallet identifiers, session records — is used strictly to operate your account and process transactions. We do not sell it, and we do not use it for purposes unrelated to the service. You can ask us to review, correct or remove personal data tied to your account at any time by contacting support.

Data Retention

We keep your account and payment records only as long as required by our policy. After that period, data is removed from active systems and is no longer accessible.

Cookie Handling

Our site uses cookies to maintain your login session and track account preferences. You can manage cookie settings through your browser at any time without affecting core account functions.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your linked bKash, Nagad or Rocket wallet requires a separate identity confirmation step.

Your Rights

You can request a copy of your account data, ask us to correct an error, or ask us to close your account. Submit requests through live chat or the account help section — we aim to respond within a reasonable timeframe.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our legal terms work, what your rights are, and how account and payment data is managed on banbet.

Access depends on your local law and the region you are in. If using this service is not permitted under your local law, these terms do not grant you eligibility — you must confirm that independently.

We store the wallet identifier you provide when making a deposit or withdrawal. This is used only for transaction verification and dispute resolution, not for marketing or third-party sharing.

Account and payment records are kept for the minimum period required under our policy after closure. Once that period ends, the data is removed from active systems and is no longer retrievable.

Yes. Contact support through live chat or the account help section on your mobile device. State clearly what data you want reviewed, corrected or removed and we will handle it within a reasonable time.

Payment records tied to a suspended account are retained for the period required by our policy, then deleted. During that retention window, the data is not accessible to you but is held securely.

We update the version date at the top of this page whenever changes are made. The version in effect at the time of your account action is the one that applies to that action.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.